To the Ends of the Earth...

Customer support before and after the sale is extremely important at Synchro32 and is constantly monitored for quality improvements. The entire Synchro32 support team under the very competent direction of Lee Mahon, Technical Support Manager, does their very best to provide legendary - outstanding - the benchmark that all others are measured up against - platinum support!

With Synchro32 not only do you get rapid response and NOT just a "blind email" saying "we have gotten your request and are processing it. Nope, nada, zero, zilch of that automated garbage. Each and every support request is handled individually and personally by a bona fide real live person. Synchro32 also does not have a voice mail maze for you to negotiate through to obtain assistance.

Synchro32 is a global company with support centers around the world providing nearly 24/7 coverage. The Synchro32 support desk is even monitored on weekends and holidays as we realize that when customers, our most valuable asset next to our people, need support - they can't wait until the next day. With customers spanning the globe with a multitude of locales, customs, and differing holidays, Synchro32 realizes that the needs of the customer must be supported. Customers in Saudi Arabia and other Middle Eastern countries can expect to receive support on the traditional Western weekend of Saturday and Sunday as in these countries these days are working days and Thursday and Friday are their days off. New Zealand, Malaysia, Australia, all celebrate different holidays and festivals. Synchro32 is there to support them as well.

What brought all of this up is that a Synchro32 customer in the Oceanic region got in touch with support today. Let me illustrate a time line of how support responded

Initial Support Request: 2010-02-16 at 18:28:51 GMT
Synchro32 Resolution Response: 2010-02-16 @ 18:34:11 GMT
Reply From Customer: 2010-02-16 @ 18:56:11 GMT

"All fixed and now going OK.
Thanks for the prompt response."

Reply from Synchro32 Support 2010-02-16 @ 18:59:21 GMT

Glad to be of assistance. Support is taken extremely seriously at Synchro32 and we all do our best to provide rapid support - even on the other side of the world.

Mind you, this customer was fifteen time zones away from North America where it was actually very early Wednesday morning.

Elapsed time from initial support to resolution response was less than six minutes!

At Synchro32, we hear from customers all the time thanking us for the rapid response to their issues, however minor it maybe. You see, we don't just have a "dedicated" support team - everyone in the company takes support seriously and constantly monitors the worldwide support system that everyone has access to. The above example is a typical response.

Synchro32 has the latest tools to monitor support and sales worldwide.

When thinking about software for your metalcasting operation, check out Synchro32 first and then benchmark all the rest against us.

Synchro32 support above and beyond the rest...

Till Next Time, See You on Down the Road...