Monday, 19 January 2009

Synchro Never Sleeps...

Synchro never sleeps. Well, not quite true - but almost. The team at Synchro32 is the hardest most dedicated team that I have ever had the pleasure of being associated with. Reminds me in many ways of my earliest days at Electronic Data Systems under Henri Ross Perot (Pea-row) - the can do - will do almost anything attitude to get the job done. The customer support of Synchro32 has set the metalcasting industry standard for the way it should be done. Beyond customer support - the software itself and the intuitive ease of use - coupled with the ease of installation and the thoroughness of the training make Synchro32 the defacto WORLD WIDE standard for foundry and metalcasting SPECIFIC software. This isn't just some piece of software that was dusted off the shelf and "made to fit" the industry - the industry has "fit" the software. Synchro32 knows metalcasting. Supporting literally a worldwide customer base of Synchro32 users means that Synchro32 "almost never sleeps" as Synchro32 customers span the globe and the timezones. From the horn of Africa, through Oceania, Europa, Eurasia, and the Americas - Synchro32 is there...

Even though it's Sunday evening in North America, the North American Customer Support Team is constantly monitoring the customer support system for our customers "Down Under" where it is Monday morning on the other side of the world where the water flows counterclockwise down the drain the sky is much different than the Northern hemisphere. Many of the Oceania Synchro32 customers have been away for four to six week on holiday - and Synchro32 wants to make sure they have no problems starting back up from the shutdown. Remember, it's Summer time down under... Christmas and New Years in the Summer. What a strange concept for those of us in the Northern hemisphere - of course, to some one down under, I'm sure the concept of Christmas and New Years in the Winter is alien to to them too.

So, since the Northern hemisphere tends to say "down there" - do those in the Southern Hemisphere tend to say "up there"? What about those in the equatorial regions of the world - how do they refer to the Northern and Southern regions of the world "that way"?

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