DIY Customer Support

I seem to be on a "streak" of finding customer support lacking these days. I believe it results from expectations being out of touch with reality. When a company such as Synchro32 provides the metalcasting industries leading customer support, by which all overs are bench marked against, one comes to expect this level of support and dedication from other companies.

I've been trying to order a gate for my front porch which I'm in the process of remodeling. Front porches are an important part of the fiber of social networking in the neighborhood here in Texas. Neighbors and friends stop by often to chat in the evenings and weekends, when the weather is good. I'm putting a railing/fence/gate on my front porch to keep the dogs where they belong w/o having to be on a leash. This is an animal friendly porch and friends bring their dogs by too.

Anyway, right after Christmas I got in touch with a local store of a huge national chain of DIY stores to special order a gate, custom made to my specifications. After pointing the sales associates in the right direction as they didn't even know they carried the product, they promised they would get in touch with the manufacturer and get back to me with a price. I had even done the leg work for them and given them the phone numbers, contact names, part#,etc. Several weeks later, nada, zip, zilch, zero, not a word and nary a peep out of them. I had to go and track them down and "force the issue" so to say - a gentle reminder - didn't have to go to the whip. Magically, I got my quote today and the gate is on order. I really shouldn't have had to do the leg work again. It's called due diligence and following up - or dotting the i's and crossing the T's - or even connecting the dots. All of these traits are characteristics of outstanding, even legendary support. This is the kind of outstanding, even legendary, customer support that you can expect to receive from Synchro32 - a dedicated support team that actually cares.

Until next time, see you on down the road...