Synchro32 - we earn our stripes in providing legendary industry leading customer support everyday all day 20/7 364 a year (yes, we do let our hair down on Christmas Day). Synchro32 is the undisputed worldwide leader in state of the art - cutting edge - metalcasting specific software. What can we do for you? At Synchro32, we never rest on our laurels of what we did yesterday or 5 minutes ago. Customer support is provided almost 24 hours a day - we do have a short "gap" of coverage of a few hours in the Oceanic region of the world. The dedicated Synchro32 team even monitors the support and sales desks on the traditional weekend of Saturday and Sunday and customers and sales prospects can expect a rapid response. I say "traditional" weekend as customers in predominately Muslim countries work on Saturday and Sunday as Thursday and Friday are their weekends with Friday being the day of prayer and the Khutbah.
The reason that I bring up how outstanding and legendary that Synchro32 support is because I am currently experiencing very poor customer support from a very large multinational computer manufacture that used to pride itself on providing outstanding customer support.
I purchased a NetBook back in November. The hard drive failed on December 25th and I had not kicked it, dropped it, tossed it across the room, gone swimming or skiing with it, nor parachuting or bungy jumping nor even shot it with my Barrett M82A1.
Since calling customer support on December 26th, I have yet to have receive anything but excuses. The first shipment of a new disk drive contained only a mounting bracket and no disk drive. I have yet to receive a second shipment. The company continues to "promise" two day delivery and resolution. Well, that was about 9 days and four phone calls ago at 45 minutes each on average. Called again today, said the shipment was delayed and it would arrive in guess what - two business days...
Now, they have retreated and are telling me that they can not send me a preloaded hard drive, net books don't have CD drives, for sometime and that I will need to purchase a CD drive at my own expense and reload the blank hard drive, after I install it myself, or that I can wait 12-14 business days for a preloaded hard drive to be delivered or I can ship the unit to a service station for repair within 14-21 business days. Not what I would call legendary customer support. I am anything but a happy customers.
Went to have Tex-Mex the other night, the marquee outside the window said "extraordinary customer service". Our service was anything but extraordinary. I was told that the service was "substandard" as they were short handed during the holiday season. That is NOT the hallmark of good customer service - providing excuses.
At Synchro32, you can count on the entire worldwide team to provide legendary customer support w/o excuses.
See you on down the road...
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